Minimum Order Quantity (MOQ) requirements apply in all cases; for general instruments our MOQ is 1(One) instruments whereas for special items we decide on a case to case basis.
Guarantee period of 1 year is applicable on all instruments against rust, corrosion, pitting or any other manufacturing related defect.
Shipping Time for products available in stock will be 4-6 Working days, whereas for items not in stock is roughly 20-30 days depending upon order size and the nature of instruments. This Shipping period is significantly reduced once our customer becomes regular and we start to maintain customer specific inventory at our facility.
Delivery Time is not more that 10 days, depends on the region of delivery, As we use to deliver with World class trust able "DHL or FedEx" courier , so average delivery time is 6 working days.
International Custom Duties and Taxes, International Buyers are responsible for their country's taxes and duties when receiving packages. We are NOT responsible for any fees relating to international customs. Also we are NOT responsible for any delays in customs clearance in the buyer's country.
Handling Fee ($8.00) will be charged for orders with value less than $ 200 per order.
All orders received through Xelpov website are processed and, if the stock is available, dispatched within 4 working day of receiving the order. Therefore, your ordered products will have to go through a production process, and the production period may vary according to number of products and quantity, which may be 1-4 weeks.
On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of dispatch. If this time elapses and the goods do not arrive, please contact your nearest relevant courier office to check that no goods are being held. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and thus you will be unable to claim any loss from Xelpov Surgical.
TRACK AN ORDER:
For all your orders simply retrieve your tracking number from your account and then visit the relevant Courier Website and track the order using their functionality.